How do I return an item?
For the first 14 days of your purchase, you may return merchandise for an exchange or refund excluding any shipping charges. Please contact us prior to sending your product back. Email: grk at grkreations.com Returned or exchanged products must be in brand-new, mint condition. There is a 20% restock fee on all items returned. Items must be in the original, undamaged manufacturer's packaging with all packaging materials and inserts. The manufacturer's labeled packaging must be enclosed within an additional shipping carton. Please ship your product back to GRKreations, Inc. freight prepaid and insured. Sorry, GRKreations, Inc. cannot accept COD or freight-collect shipments. Return shipping cost (the cost to send an item back to our store) is not reimbursable.
Returns: Enclose a copy of the invoice and indicate whether you want an exchange or credit for the returned item. Please wait 10 days from date we received the package for us to process your return. If the above conditions are not met, GRKreations, Inc. reserves the right to refuse the return and/or charge a restocking fee.
Our return address is:
Order Processing Dept
20364 210th Street
Hutchinson MN 55350
Cancellations: If you would like to cancel your order, you can do so provided that the order has not yet entered the shipping process. If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund. See above for our Return policy.